The best horse food available. High in omega 3 fatty acids to heal the cells that make up your horse. USP grade vitamins and minerals for best absorption, and best use inside the horse. Horse owners love how this food replaces so many medications and supplements.
Bos Equus Sample shipping
BOS-Equus has been designed for all ages and types of horses. It is designed to create a balanced diet between grass and hay (carbohydrates) and proteins and fats (seed meals).
Animals in the wild obtain much of their proteins and fats from seeds on the grasses they graze. BOS-Equus brings that same balance home to your horses.
BOS-Equus is not a grain or a pellet. That alone is a huge difference from traditional horse feeds. The ingredients in BOS-Equus come from almost 50 years of research, testing and clinical trials to create a food that works with the environment of your horse.
The seed meals used to create the base of the feed are carefully chosen to not add poisons to your horse.
Refund policy BOS Equus by Eous Inc
Effective Date: [Insert Effective Date]
Thank you for choosing BOS Equus as your trusted horse food provider. We are committed to ensuring the satisfaction of our customers. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued for FOB shipments of BOS Equus horse food.
Eligibility for Refunds: a. Only unopened and unused BOS Equus horse food shipments are eligible for a refund. b. Refunds are applicable only to orders placed directly through our authorized channels.
Refund Requests: a. To initiate a refund request, the customer must contact our customer service team within 14 days from the date of delivery. The request can be made via phone or email, and the customer must provide the following information:
Order number
Reason for requesting a refund
Supporting evidence, such as photographs, if applicable b. Our customer service team will review the refund request and respond within a reasonable timeframe. c. BOS Equus reserves the right to request additional information or evidence to process the refund request.
Refund Processing: a. If the refund request is approved, the customer will be issued a refund for the cost of the returned BOS Equus horse food. b. The refund will be processed using the original payment method used for the purchase. c. Shipping and handling charges are non-refundable unless the return is due to an error on our part.
Return Shipping: a. If the refund is approved, the customer is responsible for arranging and covering the cost of return shipping. b. The customer must ensure that the returned shipment is adequately packaged to prevent damage during transit. c. BOS Equus is not responsible for any loss or damage that occurs during return shipping.
Condition of Returned Horse Food: a. The returned BOS Equus horse food must be unopened, unused, and in its original packaging. b. The product must be in a resalable condition, with no signs of tampering, contamination, or damage.
Non-Refundable Items: a. Opened or partially used BOS Equus horse food shipments are non-refundable. b. Custom orders or special promotions may be non-refundable, as specified at the time of purchase.
Refund Discretion: BOS Equus reserves the right to exercise discretion in granting or denying refunds based on the specific circumstances of each case.
Please note that this Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates.
For any questions or concerns regarding our refund policy, please contact our customer service team at [Insert Contact Details].
Note: As the shipment is FOB (Free On Board), the customer assumes responsibility for the product once it is loaded onto the carrier and leaves our premises.
When working with your carrier, upon arrival of the shipment, inspect each bag. It is not unusual for bags to become damaged during transit, even in the middle of the pallet due to stacking or shifts in the load while en route.
Report any damage immediately to your carrier with photos and a copy of your invoice. Most carriers are willing to refund based on a certain limit of time and cost.
Shipping Policy for FOB Shipment of Palletized Horse Feed
Effective Date: June 26, 2023
Thank you for choosing Eous, Inc. as your supplier of palletized horse feed. This Shipping Policy outlines the terms and conditions related to the FOB (Free On Board) shipment of our products. We offer three options for shipping, providing you with flexibility and control over the transportation process.
1. FOB Shipment:
a. All palletized horse feed shipments are FOB, meaning that the customer assumes responsibility for the products once they are loaded onto the carrier and leave our premises.
b. The customer has the freedom to choose their preferred shipping method, as outlined below.
2. Shipping Options:
a. Customer-arranged Shipping:
- Customers have the option to arrange shipping independently, using their preferred carrier or logistics provider.
- If you choose this option, please provide us with the necessary shipping details and schedule the carrier to pick up the palletized horse feed at our designated loading dock.
- Eous, Inc. will cooperate with the customer's chosen carrier to ensure a smooth loading process.
b. Free Pick-up on the Dock:
- Customers located in close proximity to our facility may choose to pick up their palletized horse feed directly from our loading dock.
- To select this option, please inform us in advance so that we can have the products ready for pick-up on the agreed-upon date and time.
- Customers must ensure they have appropriate transportation and equipment to load and secure the pallets safely.
c. Eous, Inc. Arranged Shipment:
- For customers who prefer convenience and assistance in arranging shipping, Eous, Inc. can coordinate the shipment on your behalf.
- If you choose this option, we will arrange for a carrier and provide you with a shipping quote, which will be added to your order total.
- Please note that the customer is responsible for covering the shipping costs, which will be communicated to you before finalizing the shipment.
3. Shipment Responsibilities:
a. Once the palletized horse feed is loaded onto the carrier or picked up from our loading dock, the customer assumes responsibility for the products, including any potential risks, loss, or damages during transportation.
b. It is the customer's responsibility to ensure that the carrier or transportation provider is adequately insured and capable of handling the shipment safely.
4. Shipping Documentation:
a. Eous, Inc. will provide the necessary shipping documentation, such as a bill of lading or shipping manifest, depending on the selected shipping option.
b. For customer-arranged shipping, the customer is responsible for providing the required documentation to the carrier.
5. Shipping Timeframes:
a. We strive to process and prepare your palletized horse feed for shipping as promptly as possible.
b. The specific shipping timeframe will depend on the selected shipping option, carrier availability, and other relevant factors.
c. We will communicate the estimated shipping date and any potential delays to you during the order confirmation process.
6. Shipping Charges:
a. Shipping charges will be determined based on the chosen shipping option and carrier rates.
b. Customers are responsible for all shipping costs, which will be communicated to you in advance for your approval before arranging the shipment.
7. International Shipping:
a. For international shipments, additional customs, duties, taxes, or other import fees may apply.
b. The customer is responsible for complying with all applicable customs regulations and for any associated costs or documentation required for international shipping.
Please note that this Shipping Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates.
For any questions or concerns regarding our shipping policy or to discuss shipping options, please call our customer service line at 254-253-9566 M - F, 8 a.m. to 5 p.m. CST.
